IT Technical Support & Software Officer – Derby

To work within the IT department on all necessary tasks that the department is required to perform. Usual day to day tasks will involve logging and assisting in general IT jobs including crystal report editing, file transfer automation, system mapping, web content management work as well as end user software support for all company software. Other areas you may reasonably be asked to assist in include working with the systems administrator on Microsoft Exchange, Windows server configuration, OCR /document management, and mobile device software and configuration as well as working with the JDA co-ordinator to better assist in WMS issues.

Source and nature of management provided

Head of IT & Communications (Line Manager)

Staff management responsibility


Special Conditions

Working hours – Monday – Friday 10.00am – 6.00pm

Owing to work location access to a vehicle will likely be required to attend work.

Main duties and responsibilities

1 Provide technical and functional support to end users of company software.

2 Collect, document and structure requests for software development.

3 Maintenance of Proof of Delivery (POD) mapping software.

4 Configuration and generation of bespoke software reports.

5 Assist with, and in some cases co-ordinate, maintenance and where necessary development of all company web based solutions and the background infrastructure (IIS, php). Website / hosting & web based software instances within ATL’s control and authority.

6 Develop and conduct end user training.

7 Identify potential process or set-up related issues and root causes during software implementation and use throughout the business.

8 Assist with Exchange and domain administration including active directory.

9 Share best practice with the software user community.

10 Participate in requirement and design workshops in relation to software implementation.

11 Be involved in the physical relocation and set-up of IT hardware as required.

12 Assist the Quality Officer (once recruited) in the development of documentation through SOPs, IT processes and procedures.

13 Continuously update knowledge on the latest software suite releases, enhancements and changes to product functionality providing support as required.

14 Lead the implementation of latest releases of software updating the demonstrations and documentation accordingly.

15 Ensure knowledge transfer to colleagues and provide technical and end user application documentation.

16 Develop business relationships with other departments to ensure successful implementation and support efforts.

17 Provide relevant software support to our Vehicle Maintenance Software

18 Support, comply and ensure complicity with Health, Safety and Environmental regulations, the company handbook, Quality standards and all other company policies and procedures.

You will from time to time be required to undertake other duties of a similar nature as reasonably required by your line manager. You are required to follow all ATL policies and procedures at all times and take account of ATL guidance.

Criteria: Qualifications and Training


  • IT related Degree or relevant knowledge and experience
  • IT Related A-level qualification
Criteria: Knowledge and Experience


  • Previous experience with IT software within an IT helpdesk
  • Experienced in Microsoft 365 administration
  • Experience with Network / VOIP
  • Demonstrable experience in Crystal software
  • Industry related experience including TMS or WMS administration experience
  • Experienced in the use of Windows server
Criteria: Skills and Aptitudes


  • Critical thinking abilities using fact based troubleshooting skills, including the ability to breakdown complex problems into manageable tasks.
  • Ability to appropriately question, challenge and improve upon existing processes
  • High level of honesty and integrity
  • Flexibility and the ability to adapt to changing circumstances
  • Resilience with an ability to keep calm under pressure and continue to follow the correct processes even under difficult circumstances
  • Excellent oral and written communication skills, including presentation / facilitation skills
  • Excellent analytical and problem solving skills
  • Self-starter with high level of initiative and commitment to timelines
  • Willingness to build strong interpersonal relationships with team members and other departments.
  • Willingness to travel to other organisational sites
Job Type:

Full-time, permanent


IT Helpdesk: 2 years (Preferred)


Bachelor’s (Preferred)


Driving licence (Required)


Fluent English (Required)

Job Location:

Derby, Derbyshire (Preferred)


Apply Now– download the application form and send it to

No recruiters please, unless you are on our approved supplier list.