To work within the IT department on all necessary tasks that the department is required to perform. Usual day to day tasks will involve logging and assisting in general IT jobs including crystal report editing, file transfer automation, system mapping, web content management work as well as end user software support for all company software. Other areas you may reasonably be asked to assist in include working with the systems administrator on Microsoft Exchange, Windows server configuration, OCR /document management, and mobile device software and configuration as well as working with the JDA co-ordinator to better assist in WMS issues.
Head of IT & Communications (Line Manager)
Working hours – Monday – Friday 10.00am – 6.00pm
Owing to work location access to a vehicle will likely be required to attend work.
1 Provide technical and functional support to end users of company software.
2 Collect, document and structure requests for software development.
3 Maintenance of Proof of Delivery (POD) mapping software.
4 Configuration and generation of bespoke software reports.
5 Assist with, and in some cases co-ordinate, maintenance and where necessary development of all company web based solutions and the background infrastructure (IIS, php). Website / hosting & web based software instances within ATL’s control and authority.
6 Develop and conduct end user training.
7 Identify potential process or set-up related issues and root causes during software implementation and use throughout the business.
8 Assist with Exchange and domain administration including active directory.
9 Share best practice with the software user community.
10 Participate in requirement and design workshops in relation to software implementation.
11 Be involved in the physical relocation and set-up of IT hardware as required.
12 Assist the Quality Officer (once recruited) in the development of documentation through SOPs, IT processes and procedures.
13 Continuously update knowledge on the latest software suite releases, enhancements and changes to product functionality providing support as required.
14 Lead the implementation of latest releases of software updating the demonstrations and documentation accordingly.
15 Ensure knowledge transfer to colleagues and provide technical and end user application documentation.
16 Develop business relationships with other departments to ensure successful implementation and support efforts.
17 Provide relevant software support to our Vehicle Maintenance Software
18 Support, comply and ensure complicity with Health, Safety and Environmental regulations, the company handbook, Quality standards and all other company policies and procedures.
You will from time to time be required to undertake other duties of a similar nature as reasonably required by your line manager. You are required to follow all ATL policies and procedures at all times and take account of ATL guidance.
IT Helpdesk: 2 years (Preferred)
Driving licence (Required)
Fluent English (Required)
Derby, Derbyshire (Preferred)
No recruiters please, unless you are on our approved supplier list.